Michelle went to a new endocrinologist today. There are a couple of new endos in town, so she thought this was an opportune time to stop driving 90 minutes each way to the doctor. The doctor appointment was fine, except that they do no blood work in the office. Even the standard A1C requires a trip to the lab. It has something to do with the relationship between the doctor and the hospital. An in office A1C takes about 90 seconds and is basically the same thing as testing your blood sugar. Put a drop of blood on the test strip and wait for the results. I don’t even want to know how much more it costs to go to a lab for that test. It’s ridiculous, but that wasn’t even the most ridiculous part of her day.
The lab at the hospital had a 2 hour wait, so she went down the street to another location. Once there, she learned that our insurance is not accepted by the lab that is owned by the same company that the doctor works for.
But wait, that still isn’t the most ridiculous part of the story. Michelle called the insurance company and they confirmed that she needed to go to Quest Diagnostics. She asked where the nearest one was to the hospital and they told her to look it up on the web site. She explained that she was in her car and they said they don’t provide that information over the phone. They require us to use Quest, but won’t tell us where the office is.
But wait, that still isn’t the most ridiculous part of the story. She called me, and I looked it up online. The nearest office was about 10 minutes from her, and closing in 1 minute. Another office was about a mile from us, and she had time to get there. So I gave her the phone number and she called. When she got home she relayed the story of the girl at Quest asking why she was calling to come to the Spotsylvania office when there was one at the hospital where she just was. It wasn’t listed on the web site.
But wait…nah. That’s about as ridiculous as it gets. She wasted over an hour driving around trying to find a lab that our insurance would allow to do a simple blood test that every other doc she has seen for the last 15 years did in the office in 60 seconds. It’s more than just a cost issue. If you are diabetic and your control sucks the A1C will show it. The doctors usually want that result immediately so they can deal with your poor blood sugar control right then. If they have to call you the next day it is much easier for the slack diabetic to avoid the doctor. So the insurance policy both cost more and is bad for diabetic health. Nice going there guys.